Cancellation Policy

A Note From the Founders

We wanted to personally share how your appointment time is honored at IRIYA.
When you book an appointment with us, that time is reserved just for you — intentionally, thoughtfully, and with care. As the founders of IRIYA, we’ve chosen to structure our schedule this way so your provider can be fully present, prepared, and focused on delivering meaningful, consistent results.

Protecting that level of care requires clarity around how appointment time is held, which is why we’ve outlined our policy below.

A 48-Hour Appointment Change Window

If you need to adjust your appointment, we kindly ask for 48 hours’ notice.

When you give at least 48 hours’ notice, no fee applies, and we’re often able to offer that time to another client who’s waiting.

Changes made within 48 hours include:

Cancelling your appointment
Rescheduling to a different day or time
Changing the length or type of service

Any of these are considered a late change.

How to Adjust Your Appointment

To ensure every change is handled with care, all appointment adjustments must be made by calling our Client Concierge team at 610-904-3040.

We’ve intentionally disabled online cancellation and self-rescheduling so we can better support you, answer questions when needed, and offer openings to other clients whenever possible.

Late Cancellation or Late Reschedule Fee — $50

If a change is needed within 48 hours of your appointment, a $50 Late Change Fee applies.

This allows us to honor the time reserved exclusively for you and support the provider scheduled for your visit.

No-Show Fee — $100

If you do not arrive for your appointment and we do not hear from you, a $100 No-Show Fee will be charged to the card on file.

Missed appointments directly impact our providers and limit availability for other clients who are waiting to be seen.

Card on File

To reserve an appointment, a valid card is required on file.

Your card is never charged in advance and is only used if a late change or no-show occurs within the policy window.

Our Commitment to You

We understand that life happens, and every scheduling conversation is approached with compassion and respect.

This policy exists to create fairness, protect the time and focus required for your care, and maintain the quality and consistency of the IRIYA experience — for you and for every client we serve.

Thank you for honoring this commitment with us.

— Anfal & Dr. Osman
Founders & Owners, IRIYA Wellness & Aesthetics